Customer Care - SpungeDesign.com
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PRIVACY:

Credit cards accepted via the PayPal online Merchant System:

  • Visa
  • MasterCard
  • American Express
  • Discover

We do not accept:

  • Personal Checks (you may pay via e-check through PayPal)
  • Traveler's Cheques
  • CODs
  • Layaway plan

PayPal fully encrypts your credit card and personal information through an industry standard encryption protocol known as Secure Socket Layer (SSL). SSL ensures that your order information is safe and secure.

Orders will be processed and ready for mailing within 72 hours after being electronically received through our payment merchant system. Most orders will be shipped within 72 hours of purchase. If there is a particular issue with the status of the payment and we are unable to ship your package within 5 business days of receiving payment, we will contact you via email to provide you with the estimated shipping date. Orders are processed the next Business Day (Monday - Friday, excluding holidays).

SHIPPING AND HANDLING:

Our preferred method of shipment is through the United States Postal Service, via Priority Mail. Once shipped, we will email you the shipment date, time of the shipment. Orders shipped via Priority Mail should arrive within 2-4 business days after shipment, depending upon your proximity to Atlanta, Georgia. If you require your shipment to be processed more expediently, please email us this request at info@spungedesign.com, and we will do our best to accommodate you.

At checkout, you will be notified of the shipping costs associated with your purchase. Please note that we will always combine the shipping rates for multiple items ordered within the same purchase. We will send you a new invoice, via email, with the recalculated shipping costs.

Shipping to Canada and Overseas:

We happily ship to Canada via USPS or Federal Express. However, due to the high susceptibility of the internet to fraudulent overseas orders, all orders for delivery outside North America must be pre-approved, and we reserve the right to refuse any international order. Please note that the rates quoted online are for shipping in the United States, only. For any shipments outside the U.S., we will provide you with a shipping quote in the email receipt of your order. As well, customs and VAT are the sole responsibility of the purchaser. Please send an email to info@spungedesign.com, subject line “International Delivery,” stating the following:

  • Item Name/Number
  • Quantity of item
  • Country where item will be delivered (full address for accurate shipping quote)

Once that information is received, we will email you the estimated total cost of the order, along with the expected date of delivery.

CHANGES / CANCELLATIONS:

To make a change or cancel your order, please contact us within the first 24 hours of placing your order at info@spungedesign.com or call us at 678-575-9871 during business hours. Once shipped, an order cannot be changed or cancelled.

EXCHANGE POLICY:

We accept returns for credit or exchange only. All exchanges must be sent to us within 7 days after purchase. Products that are used or washed cannot be returned or exchanged. Please note that you are responsible for return shipping, via insured courier. Spunge design is not responsible for lost shipments.

Please follow the directions below:

  1. Notify us - via email - at info@spungedesign.com
  2. Place in the Subject Line - Order Exchange
  3. Repack the item, securely, in the original package, when possible.
  4. Enclose the original invoice we sent to you.
  5. All products must be unused, undamaged, and in an unaltered state to ensure full refund. Spunge reserves the right to refuse a refund request if it does not comply with our policy.

Return packages to:

Spunge Design
1106 Briarcliff Place
Atlanta, GA 30306

Most exchanges will be processed immediately upon safely receiving the product in its original condition. Shipping and handling costs are non-refundable. All return shipping charges must be prepaid by the shipper. We cannot and will not accept C.O.D. deliveries.

DAMAGED MERCHANDISE:

If you receive a damaged item from Spunge, please contact us immediately at info@spungedesign.com. Please indicate your order number and reason for returning the item.You will be refunded your shipping costs, and we'll send you a replacement only if the return is a result of an error on the part of Spunge.

COPYRIGHT:

The Web Site design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are either the property of, or used with permission by Spunge Design and www.spungedesign.com, and may not be used except with the prior written permission of the owner of such material. You may not modify the information or materials located on this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

All work © 2011 Spunge Design